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Carrier Representatives Who Invest Time with Customers See Higher Satisfaction, J.D. Power Finds; T-Mobile, Cricket and Consumer Cellular Rank Highest for Purchase Experience in Respective Segments

Feb 20, 2020 - Business Wire

Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with those who had a representative that did not take the time (796), according to the J.D. Power 2020U.S. Wireless Purchase Experience Full-Service Performance StudySM-Volume 1 and the J.D. Power 2020U.S. Wireless Purchase Experience Non-Contract Performance StudySM-Volume 1.

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