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Customer Experience at the Forefront: Kyle Groff Joins Bank of the West as Chief Customer Officer

May 07, 2019 - PR Newswire
Board and Executive Moves

PR Newswire

Bank of the West announced today that Kyle Groff has joined the organization as Chief Customer Officer, reporting to Nandita Bakhshi, President and Chief Executive Officer of Bank of the West. 

Groff brings over a decade of customer experience (CX) expertise with building and enhancing some of the world's most iconic brands including Tesla, JetBlue, Hilton and American Express. As head of the bank's CX function, he will oversee the design and delivery of a customer exper...