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Digital Self-Service Tools Become Key to Telecom In-Home Service Technician Satisfaction, J.D. Power Finds; DISH Network Ranks Highest in Customer Satisfaction for Third Consecutive Year

Mar 19, 2020 - Business Wire

Digital, unassisted customer care channels are rapidly becoming the first ports of call for many telecom customers when they experience technical difficulties. That's a good thing for both providers and customers, according to the J.D. Power 2020 U.S. Telecom In-Home Service Technician Study,SM released today. The study finds that overall satisfaction is significantly higher among service customers who use provider websites, mobile apps and social media channels to troubleshoot a problem before ...