Getting to these six words: 'The doctor will see you now'
People who work at Boston's prominent medical centers often get calls from desperate friends and relatives, like the one a Massachusetts General Hospital executive took from an old college roommate. She was seeking help for her son, who had just been diagnosed with cancer. The executive e-mailed someone she knew — Dr. David Ryan, the hospital's well-known and well-liked chief of oncology.
The next day, a colleague of Ryan's spent an hour discussing options with the worried family.