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LOral Group partners with Sprinklr to transform customer care

Nov 02, 2020 - ICT Monitor Worldwide

LOral Group has partnered with Customer Experience Management (CXM) platform Sprinklr to transform its customer care capabilities.

The beauty giant is leveraging Sprinklrs Modern Care, Modern Engagement and Sprinklr AI tools to enhance its ability to respond to online customer inquiries across all channels.

LOral Group and Sprinklr first partnered in 2017 to develop the beauty companys social media strategy. It has now extended the Sprinklr partnership to drive its ambition of becomi...