Sprinklr Named a Leader in Prestigious Social Listening Platforms, Q4 2020 Report; According to the report, Sprinklr is "diverging from other vendors in this evaluation" with its focus on being a customer experience management (CXM) platform that delivers
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced its leadership position in the Forrester Research, Inc. November 2020 report, The Forrester Wave(TM): Social Listening Platforms, Q4 2020 . Sprinklr was previously also named the only leader in The Forrester Wave(TM): Social Suites, Q4 2019 report.
According to the 2020 report:
"Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from other ven...