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Sprinklr Supports L'Oréal's Customer Care Transformation Across 36 Brands; Sprinklr will help the world's largest cosmetics company achieve its global mission of bringing beauty to all people by responding to 100% of customer inquiries

Oct 28, 2020 - Business Wire
Partnership Announcement

Sprinklr , the Customer Experience Management (CXM) platform for modern enterprises, today announced that it is supporting L'Oréal, the world's largest cosmetics company, by providing an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. L'Oréal is leveraging Sprinklr Modern Care , Modern Engagement and Sprinklr's AI capabilities.

In 2017, L'Oréal chose Sprinklr to accelerate its social media strategy and enhance...