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SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration; AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience

Feb 10, 2021 - PR Newswire

PR Newswire

 SupportLogic, the world'sfirstcontinuous service experience (SX) platform, today announced the launch of Agent SX with its February product release. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery.

Support agents play a critical role in providing positive customer experiences...