Why banks need to embrace the new normal

Apr 20, 2021 - FinTech Futures

One year after the COVID-19 pandemic first left many of us working from home, celebrating

holidays via Zoom, and spending more than ever before on e-commerce, media streaming, and food delivery, too many financial services executives are still asking the same question they did at the beginning: when the pandemic recedes, will things go back to normal or will we have to adapt to a new normal?

Back to normal isn’t an option because the banking industry’s definition of normal hasn...