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Wireless Carrier Investments in Self-Service Tools Drive Satisfaction and Revenue in Customer Care, J.D. Power Finds; T-Mobile, Metro by T-Mobile and Consumer Cellular Rank Highest in Respective Segments

Feb 06, 2020 - Business Wire

The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care Full-Service Performance StudySM-Volume 1 and the J.D. Power 2020 U.S. Wireless Customer Care Non-Contract Performance StudySM-Volume 1.

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J.D. Power 2020 U.S. Wireless Customer Care Performan...