Wireless Carrier Investments in Self-Service Tools Drive Satisfaction and Revenue in Customer Care, J.D. Power Finds; T-Mobile, Metro by T-Mobile and Consumer Cellular Rank Highest in Respective Segments
The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care Full-Service Performance StudySM-Volume 1 and the J.D. Power 2020 U.S. Wireless Customer Care Non-Contract Performance StudySM-Volume 1.
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J.D. Power 2020 U.S. Wireless Customer Care Performan...