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Wireless Router Satisfaction Declines as Bandwidth Demand Increases, J.D. Power Finds; TP-Link Ranks Highest in Overall Satisfaction Among Wireless Routers

Oct 30, 2019 - Business Wire

As wireless routers become the hub of home entertainment and a steadily-growing number of connected devices and appliances, customer satisfaction is declining. According to the J.D. Power 2019 Wireless Router Satisfaction Report,? released today, overall customer satisfaction with wireless routers falls 6 points (on a 1,000-point scale) from 2018, driven by declines in reliability and speed factors.

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