Zendesk, Inc.

Zendesk, Inc.

Zendesk, Inc.

Overview
Date Founded

2009

Headquarters

1019 Market Street,San Francisco, CA 94103

Type of Company

Public

Employees (Worldwide)

3,570

Industries

IT Consulting & Services
Computer Software
Other Business & Consulting Services
Internet Software & Services

Company Description

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. More than 100 million people around the world receive support from Zendesk-powered customer service departments and help desks.

Contact Data
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Executives & Employees

Chairman of the Board, Chief Executive Officer, Co-Founder

Chief Creative Officer

Chief Financial Officer & Chief Accounting Officer

Chief Operating Officer

Chief Marketing Officer

Chief Information Officer

Chief People & Diversity Officer

Senior Vice President & General Manager, Zendesk Sell

Vice President & General Manager, Asia Pacific Region

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Zendesk, Inc.
Owners & Shareholders
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Whale Rock Capital Management focuses on sponsoring and managing pooled investment vehicles and acts as an investment manager to their Flagship funds which aims to provide consistently superior, risk adjusted returns. The firm seeks to achieve this objective primarily by investing both long and short in equity securities and related instruments of publicly traded issuers, with a focus on issuers in the global technology, media and telecommunication (TMT) sectors. Whale Rock Capital Management utilizes a fundamental, research driven approach designed to identify technological, social and economic trends that generate significant product cycles and industry inflection points and then analyze the sub-sectors and/or companies with the most exposure (both positive and negative) to these trends. Their investment strategy tends to be longer-term in nature. Once significant trends and inflection points are identified, they look for companies whose sales and profits will benefit from these trends and that have some of the following characteristics: strong business models and competitive advantages, underappreciated earnings power, reasonable valuations and good management. On the short side, Whale Rock Capital Management looks for companies that will be negatively impacted by the identified trends and are often attracted to other investment attributes, such as: turnarounds, management changes, value creating acquisitions, shareholder friendly capital structure actions, such as stock buybacks, and prudent use of leverage.

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Eagle Asset Management provides institutional and individual investors with a broad array of equity and fixed income products designed to meet long-term goals through proprietary, bottom-up, hands-on research and deliberate, thoughtful and calculated stock picking. Their investment philosophy is designed to deliver superior, risk-adjusted returns via both separately managed account and mutual fund platforms. The firm's equity strategies include: Small-Cap Growth, Small/Mid-Cap Core, Mid-Cap Growth, Mid-Cap Core, Value, All Cap, Equity Income, and Large-Cap Core. Their fixed income strategies include Government Securities, High Quality Taxable, High Quality Tax-Free, Special Fixed Income, and Core Fixed Income. They also offer a Strategic Income Portfolio Balanced strategy.

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Echo Street is a long-term investor that utilizes fundamental value investment strategy by investing in asset-oriented securities that they believe are undervalued by the market. The firm's analysis focuses on valuation and value creation and seeks to understand what a company is worth as well as what it is worth relative to other investment opportunities. They utilize a variety of methods and strategies to make investment decisions and recommendations. Echo Street maintains a low turnover rate.

Recent Transactions
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Zendesk, Inc. purchases Smooch Technologies, Inc. from TA Associates Management, L.P., iNovia Capital, Inc., Real Ventures

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Zendesk, Inc. purchases FutureSimple, Inc. from Hyde Park Venture Partners Management LLC, Index Ventures SA, Chicago Ventures LLC, Hyde Park Angels LLC, OCA Venture Partners LLC, RRE Advisors LLC

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Zendesk, Inc. purchases Outbound Solutions, Inc. from InterWest Partners, LLC, Y Combinator LLC, Correlation Management LLC, Wefunder, Inc., Oakhouse Partners LLC, Lunch Van Fund LLC

Insider Transactions
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Transaction Advisors
Underwriter

Advised onZendesk, Inc. issued USD Common Stock

Escrow Agent

Advised onZendesk, Inc. issued USD Common Stock

Underwriter

Advised onZendesk, Inc. issued USD Common Stock

Co-Chair, Technology Practice

Advised onZendesk, Inc. issued USD Common Stock

Legal Advisor

Advised onZendesk, Inc. purchases We Are Cloud SAS from Alven Capital Partners SA

Associate

Advised onZendesk, Inc. issued USD Common Stock

Advisors & Consultants
Legal Advisor

Partner, San Francisco at Cooley LLP

Legal Advisor

Chairman, Silicon Valley at Goodwin Procter LLP

Real Estate Agent

Senior Vice President at Newmark Knight Frank

Clients

Amazon.com, Inc. engages in the provision of online retail shopping services. It operates through the following business segments: North America, International, and Amazon Web Services (AWS). The North America segment includes retail sales of consumer products and subscriptions through North America-focused websites such as www.amazon.com and www.amazon.ca. The International segment offers retail sales of consumer products and subscriptions through internationally-focused websites. The Amazon Web Services segment involves in the global sales of compute, storage, database, and AWS service offerings for start-ups, enterprises, government agencies, and academic institutions. The company was founded by Jeffrey P. Bezos in July 1994 and is headquartered in Seattle, WA.

Slack is a platform that enables team communications in one place. The company’s platform provides real-time messaging, archiving, and searching services for various teams. Slack was founded by Daniel Stewart Butterfield, Serguei Mourachov, Eric Costello and Callum James Henderson-Begg and is headquartered in San Francisco, CA.

Atlassian Corp. Plc is a holding company, which engages in the design, development, license, and maintenance of software and provision software hosting services. Its products include JIRA software, align, core, and Service Desk, Confluence, Trello, Bitbucket, Sourcetree, bamboo, opsgenie, and statuspage. The company was founded by Michael Cannon-Brookes and Scott Farquhar in 2002 and is headquartered in London, the United Kingdom.

Key Stats and Financials As of 2019
Market Capitalization
$8.52B
Total Enterprise Value
$8.58B
Earnings Per Share
$-1.53
Revenue
$814M
EBITDA
$-119M
EBITDAMargin
-14.63%
Enterprise Value Sales
10.54x
TEVNet Income
-50.56x
Debt TEV
0.07x
Total Equity
$458M
Total Debt
$589M
Net Profit
$-170M
Five Year Compounded Annual Growth Rate Of Revenue
44.99%
Three Year Compounded Annual Growth Rate Of Revenue
37.67%
Non-Profit Donations & Grants
$5,000 - $10K
2019
$10K - $25K
2019
$10K - $15K
2018
Investments
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Lessonly, Inc. provides learning automation software solutions. It offers solutions that enable users to build, share and track their training materials. The company was founded by John Maxwell Yoder, Kristian Andersen, Mike Fitzgerald and Eric Tobias in 2012 and is headquartered in Indianapolis, IN.

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StellaService, Inc. provides customer service ratings for online retailers and businesses. The firm leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. It also publishes reports and other research to help companies worldwide improve their service operation. The company was founded by John Ernsberger and Jordan Leiser in 2009 and is headquartered in New York, NY.

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GoodData Corp. provides collaborative business intelligence platform and custom reporting solutions. The company was founded by Michal Dovrtel, Roman Stanek and Zdenek Svoboda in 2007 and is headquartered in San Francisco, CA.

Investors
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Investor at SPOTHERO, INC.

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Investor at Gengo, Inc. - Japan

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GGV Capital leads expansion-stage venture capital investments in the US and Asia. The firm focuses on investments in information technology and healthcare companies that are seeking to expand into Asia. GGV Capital targets companies with strong management teams, proven product lines or technologies, customer traction, scalable business models and clear paths to liquidity. Initial investments typically range from $3 million to $15 million with significant capacity for follow-on investments. GGV typically serves and the lead investor and serves on the boards of directors of their portfolio companies

Suppliers
NetSuite, Inc. Internet Software & Services | San Mateo, California

NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements. NetSuite also offers industry-specific solutions for professional services, software, wholesale distribution, manufacturing, and ecommerce. NetSuite OneWorld helps global, multi-company organizations manage subsidiaries better with robust multinational, multi-currency support

Lionbridge Technologies, Inc. IT Consulting & Services | Waltham, Massachusetts

Lionbridge Technologies, Inc. (Delaware) is a multinational software and professional services company. Its services includes language translation, localization, software testing, e-learning translation, internationalization, interpretation, software development and testing, and content development services. The company was founded by Rory J. Cowan in 1996 and is headquartered in Waltham, MA.

BlackLine, Inc. Internet Software & Services | Woodland Hills, CA

BlackLine, Inc. operates a cloud-based software platform which is designed to transform accounting and finance operations for organizations of all types and sizes. Its scalable platform supports critical accounting processes such as the financial close, account reconciliations, intercompany accounting, and controls assurance. The company was founded by Therese Tucker in May 2001 and is headquartered in Woodland Hills, CA.

Competitors
Oracle Corp. Computer Software - Redwood Shores, CA

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company specializes primarily in developing and marketing database software and technology, cloud engineered systems, and enterprise software products — particularly its own brands of database management systems. In 2018, Oracle was the third-largest software maker by revenue, after Microsoft and Alphabet. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software, and supply chain management (SCM) software.

Salesforce.com, Inc. Computer Software - San Francisco, CA

Salesforce.com, Inc. provides enterprise cloud computing applications. It provides a comprehensive customer and collaboration relationship management service to businesses of all sizes and industries and also provides a technology platform for customers and developers to build and run applications. The company has designed and developed its applications to be easy-to-use and intuitive solutions that can be deployed rapidly, customized easily and integrated with other software applications. Salesforce.com offers its services on a subscription basis, primarily through its direct sales efforts and indirectly through partners. The company operates in one segment. It was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez in February 1999 and is headquartered in San Francisco, CA.

ServiceNow, Inc. IT Consulting & Services - Santa Clara, CA

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. We help transform IT organizations from reactive, manual and task-oriented, to pro-active, automated and service-oriented organizations. Our on-demand service enables organizations to define their IT strategy, design the systems and infrastructure that will support that strategy, and implement, manage and automate that infrastructure throughout its lifecycle, while leveraging our self-service capability. We provide a broad set of integrated functionality that is highly configurable and extensible and can be efficiently implemented and upgraded. Further, our multi-instance architecture has proven scalability for global enterprises, and advantages in security, reliability and deployment location. We offer our service under a Software-as-a-Service (SaaS) business model. Customers can rapidly deploy our service in a modular fashion, allowing them to solve immediate business needs and access, configure and build new applications as their requirements evolve. Our service, which is accessed through an intuitive web-based interface, can be easily configured to adapt to customer workflow and processes. Upgrades to our service are designed to be efficient and compatible with configuration changes and applied with minimal disruption to ongoing operations.

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